We are committed to ensuring that all of our products and services meet the highest of quality standards.
If any items are received in a damaged condition, please contact us immediately (within 5 days of delivery). We will immediately replace any damaged merchandise or refund the damaged portion of your order.
If you would like to return or exchange any unopened items, we will gladly exchange them for any other size needed or refund your money, less shipping costs as long as the item is not discontinued by the manufacturer. Please call 800-563-0161 for an RGA number and to discuss the return/exchange.
Returned items must be in their original packaging, unopened, and in good condition in order to be replaced or refunded. Customer pays for returned shipping.
Special Note for Scale Orders: We can only accept returns on scale orders within 30 days of delivery and must include all original packaging and product documentation. Restocking fees will apply in most cases, depending on the type of scale and condition and will be assessed upon receipt of your returned item. Average restocking fees are around 20%, but please contact us in advance for further information for your specific order. Items received damaged must be reported to us within 5 days of delivery. For freight truck deliveries: Any damaged or incorrect items MUST be noted on freight company's Bill of Lading prior to signature or we will not be able to assist you with your claim (i.e. you would need to contact the freight company and file a claim yourself). For returns other than for defective merchandise issued an RGA number, the customer is responsible for the return shipping.
Special Note for Bed Bug Product Orders: Please see our separate return policy for bed bug protection products. Click Here
We encourage you to contact us with any feedback on our goods and services. Please feel free to phone our customer service representatives at any time at 800-563-0161.
Question? Call Our Care Experts at 800-563-0161 www.northshorecare.com
Northbrook, Illinois USA
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